Remote Support Disclaimer
Remote Support Terms & Conditions
Important Notice: If you do not have an active support contract, certain remote support services may be chargeable.
You have requested remote technical assistance from KSK Computers technical support staff. To enable our team to diagnose and resolve your issue, you must install remote access software and agree to the following terms and conditions.
If you do not agree to these terms, please click “Back” to cancel the request.
Key Terms & Conditions
- Remote Access & Control Allowing KSK Computers remote access significantly speeds up troubleshooting. By proceeding, you grant our technicians direct access to and control of your computer. You acknowledge that technicians may see files stored on your system and you assume full responsibility for any changes made to desktop content or system settings during the session.
Data Backup Responsibility Remote interventions can occasionally lead to unexpected system issues, software corruption, or data loss. KSK Computers strongly advises that you back up all critical data prior to starting the remote session. KSK Computers will not be held liable for any loss of data, system downtime, or third-party costs incurred.
Secure Connection & Session Control The remote session will be established using an encrypted and secure channel via the ISL Light application. Either party (you or the technician) can terminate the connection at any time. Please note: Abruptly disconnecting during an active process or repair may cause system instability.
Software Licensing Use of the ISL Light remote support software is subject to its standard client license agreement.
Technician Competency KSK Computers technical staff are fully trained in operating the ISL Light platform to ensure a secure and efficient support process.
Limitation of Liability While KSK Computers takes every precaution to safeguard your system, unforeseen issues can occur due to network interruptions, hardware failures, pre-existing software conflicts, or malware. KSK Computers cannot be held responsible for indirect or consequential damages resulting from the remote session.
By clicking the link below to download the ISL Light Client, you confirm that you have read, understood, and agreed to these terms.