Privacy & Cookie Policy — KSK Computers

1. Important Notice

1.1: This Privacy Policy describes how KSK Computers obtains and uses your personal data, why we are allowed to do so by law, who has access to your personal data, and what your rights are. Please review it carefully.

1.2: In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail over this Privacy Policy.

1.3: We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

1.4: You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see Section 8 (Your Rights).

2. Personal Data We May Collect and Why

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

• Contact details: Your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you.

• Correspondence: We collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means.

• Survey responses: Information from surveys that we use for research purposes, if you choose to respond to them.

• Transaction details: We or our third-party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders.

• Details of visits to the Sites: Details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

3. Cookies

We collect information about your use of our Site through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

a. What cookies are used on this Site?

The cookies we and our business partners use on our Site are broadly grouped into the following categories:

• Essential: Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie is also an essential cookie. You may not be able to use our Site without these cookies.

• Analytics: We use analytics cookies to help us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users.

• User Cookies: We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site.

• Social Sharing: We use third-party cookies to allow you to share content directly on social networking/sharing sites like Facebook, Twitter or Google+.

• Interest-Based Advertising: Third-party cookies may be used to collect information about the types of things that interest you (such as websites you visit and geography) to ensure adverts shown to you are relevant.

b. How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

c. Third Party Cookies

Some cookies are stored on your machine by third parties when you use our Site to provide services such as analytics or targeted advertising. For more information or to opt out, visit www.youronlinechoices.com or the World Wide Web Consortium’s website.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide you with requested products and services: In accordance with our Trading Terms.

• To send service communications: Notifying you about major changes to our products, services, or Trading Terms.

• Direct marketing: Sending promotional offers where consent or legal right exists. You can unsubscribe at any time.

• To track website usage: Monitoring activity via cookies to provide key features and personalizations.

• To provide and improve customer support: Handling queries and improving service delivery.

• To maintain records and data accuracy: Administering internal records and ensuring accuracy.

• To respond to enquiries, complaints and disputes: Resolving issues effectively.

• To investigate, detect and prevent fraud: Complying with legal and regulatory duties.

5. Legal Grounds for Processing

We rely on the following legal grounds under data protection law:

• Consent: For marketing communications, partner offers, research, or obtaining credit scores.

• Performance of a Contract & Legal Obligations: Necessary for fulfilling orders, customer support, and legal compliance (e.g., fraud prevention).

• Legitimate Business Interests: Enhancing customer experience, understanding customer bases, staff training, and operational management.

6. Who We Share Your Personal Data With

We may provide your personal data to our suppliers, service providers, or group companies acting as data “processors”. We may also disclose data if legally required or to protect company rights and safety. Where data is transferred outside the European Economic Area (EEA), appropriate safeguards are implemented to protect your information.

7. How Long We Keep Your Personal Data For

Personal data is retained only for as long as necessary, taking into account statutory retention periods, legal limitation periods, and potential disputes, after which it is securely erased.

8. Your Rights

9. How to Contact Us

If you wish to exercise your rights or have any questions regarding how we handle your personal data, please contact us via the details set out on our Site.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO):

• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

• Phone: 0303 123 1113

• Website: ico.org.uk

10. Links to Other Websites

Our website may contain links to third-party sites. This Privacy Policy applies strictly to our Site, and we encourage you to review the privacy statements of any external sites you visit.

11. Changes to this Privacy Policy

This Privacy Policy was last updated on 1 May 2018. It may be updated periodically to reflect changes in our practices or regulatory guidance.

Company Details: KSK Computers is a trading name of Computers, Network & Maintenance Limited.

Registered Address: Tanners Court, Tanners Lane, East Wellow, Romsey, Hampshire, SO51 6DP